Complaints or Appeals
We take pride in the quality of our services. If at any time we have not met your expectations, we would like to know. Feedback including complaints & appeals of any sort is valuable to us, and we are always looking to improve.
You can contact us to submit feedback by filling out the Contact Form, emailing us at info@fibresafe.co.nz, or calling 0800 333 212.
Procedure: Upon receipt of your complaint or appeal, the details will be registered by our Technical & Quality Manager, & you will receive formal acknowledgement of receipt.
The complaint/appeal will be handled in the strictest confidentially & impartially, & where applicable you will receive progress reports while the investigation is taking place.
A report detailing the outcome of the investigation will be produced. Be rest assured that the complaint will be reviewed, where possible, by individual(s) not involved in the activities in question to ensure a robust & thorough investigation has taken place.
The final report will be provided to the you upon completion. If you have any questions regarding our complaints or appeals handling processes, or any other matter, please contact us using the methods mentioned above.